Customer Support Specialist

TL;DR

Customer Support Specialist: Providing support and communication to customers using hirify.global's software platform with an accent on client satisfaction and issue resolution. Focus on managing support tickets, collaborating with teams, and ensuring smooth customer interactions.

Location: Utrecht, Netherlands

Company

hirify.global is a product company offering software solutions for production planning, equipment tracking, and crew communication in the AV and event production industry.

What you will do

• Provide customer support and resolve client issues related to hirify.global software products.
• Communicate effectively with customers and internal teams to ensure smooth operations.
• Manage support tickets and track customer inquiries.
• Assist customers in using inventory, crew scheduling, and rental management software.
• Collaborate with product and support teams to improve customer experience.

Requirements

• Location: Must be based in the Netherlands.
• Proficient in English (written and spoken).
• Strong communication and problem-solving skills.
• Experience in customer support or related roles preferred.

Culture & Benefits

• Work in a product-focused company in the software industry.
• Opportunity to contribute to innovative event production software.
• Collaborative and supportive team environment.