Customer Success Specialist (LegalTech)

TL;DR

Customer Success Specialist (LegalTech): Managing customer outcomes and software escrow adoption with an accent on the intersection of customer communications, technical support, and legal drafting. Focus on preparing legal documents, guiding leads through service offerings, and ensuring correct technical integration of source code platforms.

Location: Remote

Company

hirify.global is a remote-first LegalTech company specializing in state-of-the-art software escrow solutions to mitigate third-party risks in business operations.

What you will do

• Handle incoming requests from users and leads regarding services and account management.
• Support customers with technical connections between source code management platforms and the product.
• Guide potential leads via email and chat to ensure a smooth transition into the service.
• Draft detailed reports based on provided client information.
• Prepare and draft legal language for written agreements to fit specific customer requirements.

Requirements

• Prior experience in customer success or a similar client-facing role.
• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Experience working with diverse companies across various industries.
• Proficiency with modern web tools such as Google Docs.

Culture & Benefits

• Remote-first work environment with a startup mindset and growth opportunities.
• Supportive team culture valuing open communication and direct feedback.
• Regular team activities and gatherings.
• Comprehensive onboarding process with a dedicated ramp-up period.