AI Success Engineer

TL;DR

AI Success Engineer (AI): Driving account health and adoption for hirify.global's most important customers, ensuring technical readiness and identifying new use cases. Focus on translating customer objectives into actionable roadmaps, guiding value realization, and facilitating workshops on best practices for adoption.

Location: Hybrid in Paris, France or London, UK (3 days/week in the office). Relocation assistance is provided.

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Conduct technical enablement and configuration sessions across our broad product portfolio.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers.
• Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.

Requirements

• 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, or deep technical enterprise adoption work.
• Deep, hands-on knowledge of hirify.global product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.
• Must be comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure.

Culture & Benefits

• Shaping the future of technology.
• Solving immense global challenges.
• Upside of AI to be widely shared.