Account Manager

TL;DR

Account Manager (SaaS): Managing a portfolio of existing SaaS customers to ensure adoption, value realization, and retention with an accent on renewals, churn risk mitigation, and identifying expansion opportunities. Focus on driving product adoption, delivering consultative guidance, and achieving revenue and retention goals through strategic account management.

Location: Candidates must reside in an eligible location, which vary by role. United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming are restricted locations.

Salary: $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Company

hirify.global is a leader in Digital Operations Management, providing an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.

What you will do

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Requirements

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Nice to have

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.

Culture & Benefits

• Operate a hybrid work model with offices in 8 major cities.
• Competitive salary and comprehensive benefits package.
• Flexible work arrangements.
• Generous paid vacation time, paid holidays, and sick leave.
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent.
• Paid volunteer time off: 20 hours per year.