Account Manager (SaaS/Health Data/Analytics)

TL;DR

Account Manager (SaaS/Health Data/Analytics): Managing client relationships and ensuring the successful adoption and ongoing use of the HCP365 platform following the sales process with an accent on client onboarding experience, drive platform engagement, and ensure long-term client success. Focus on leveraging Signal insights and data to improve healthcare professional engagement strategies.

Location: Remote, United States

Salary: $75,000-$85,000 base

Company

hirify.global, a division of Internet Brands, is an award-winning marketing technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making.

What you will do

• Own a book of business and lead client kick-off sessions to align on goals, stakeholders, KPIs, and implementation timelines.
• Serve as the primary point of contact and manage client relationships throughout the partnership lifecycle.
• Deliver onboarding sessions and platform training on HCP365 dashboards, reporting tools, and analytics features.
• Help clients apply HCP365 insights to improve marketing performance and campaign strategy.
• Coordinate technical implementation, including pixel tagging timelines, pixel deployment, troubleshooting and platform integrations.
• Monitor account health, identify expansion opportunities, and support renewals with the Sales team.

Requirements

• 3-6+ years in account management, customer success, or client services within digital marketing, ad tech, martech, SaaS, or healthcare technology.
• Experience working with pharmaceutical, life sciences, or healthcare marketing clients is a plus.
• Familiarity with digital analytics, campaign measurement, or marketing data platforms preferred.
• Strong client relationship management and communication skills
• Ability to lead presentations, demos, and training sessions
• Comfort working with data, analytics dashboards, and technical implementation concepts

Culture & Benefits

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program

Hiring process

• Initial Phone Screen with the Head of Talent (30 mins)
• Nick - Lead Account Manager Video Interview (30 mins)
• Tori - Account Manager Video Interview (30 mins)