Partner Success Manager (SaaS)

TL;DR

Partner Success Manager (SaaS): Overseeing the successful onboarding, strategic business partnering, and management of Service Partners, ensuring they maximize value from the hirify.global product. Focus on driving partner performance, ensuring high service quality, and optimizing customer implementations at scale.

Location: Hybrid, based in the UK. Temporary remote work from anywhere in the world for up to 2 months available after 6 months of employment.

Company

hirify.global is an HRIS product company helping modern, mid-size businesses manage people, connecting, engaging, developing, and retaining top talent with an intuitive, data-driven platform.

What you will do

• Manage partner accounts, engagement, and growth, building strong relationships.
• Support partners through onboarding and enablement to achieve customer business objectives.
• Track feedback, oversee partner-managed projects, and drive improvements for service quality and KPI attainment.
• Own forecasting and strategic partner allocation across the region, aligning capacity with customer demand.
• Work with partners and internal teams to ensure smooth customer implementations and information exchange.
• Guide partners in adopting hirify.global’s standard delivery models and advocate best practice methodologies.

Requirements

• Proven working experience in Service Partner Success/Management, Professional Services or Delivery Management.
• Solid understanding or experience in professional services and partnerships functions.
• Commercial knowledge or experience pertaining to services, CS & SaaS.
• Proven experience working in SaaS.
• Excellent written and verbal communication skills.
• A desire to work in a fast-paced startup environment.

Nice to have

• Experience working with Salesforce & Web-based technologies.
• Experience with tools including Slack, Zendesk and Tableau.
• Background in HR/HRM.

Culture & Benefits

• Competitive compensation, benefits, and pre-IPO equity.
• Cash allowance for health insurance, annual vision allowance, Headspace subscription, and wellness benefits.
• Travel support (cycle scheme and season ticket loans).
• Hybrid working from day 1 with work from home allowance for office setup.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Company-wide long weekends ("Bob balance days") each quarter.
• 2 Social Impact days per year for volunteering.
• Awesome employee referral program ($2,500 for each successful referral).
• Pension scheme auto-enrolment from day 1.
• Fun company and team social events.
• Birthday day off with a special gift.
• Commitment to diversity, inclusion, and belonging.