Engagement Manager (SaaS)

TL;DR

Engagement Manager (SaaS): Driving successful adoption and value realization for strategic enterprise customers with an accent on complex program leadership and executive stakeholder management. Focus on orchestrating cross-functional teams to achieve measurable business outcomes and ensuring long-term retention.

Location: United Kingdom

Company

hirify.global is an operational data platform for AI that empowers businesses with a unified platform architected for performance, flexibility, and global scale.

What you will do

• Lead delivery strategy and build relationships with executive stakeholders for a portfolio of strategic enterprise customers.
• Define and track success metrics, ROI, and adoption milestones to ensure time-to-value.
• Orchestrate large, multi-phase customer engagements including implementations, migrations, and transformations.
• Partner with Account Executives and CSMs to support renewals and identify expansion opportunities.
• Act as a trusted advisor at the C-level, leading executive business reviews and strategic planning sessions.
• Manage delivery risks and lead the resolution of complex customer escalations.

Requirements

• Significant experience in SaaS customer success, consulting, or engagement management.
• Proven track record managing complex, multi-stakeholder enterprise or strategic accounts.
• Strong commercial acumen regarding renewals, expansion, and ARR impact.
• Ability to influence senior stakeholders and navigate ambiguity to drive outcomes.
• Location: Must be based in the United Kingdom

Nice to have

• Experience with data platforms, databases, or cloud technologies.
• Background in professional consulting or program delivery.
• Familiarity with CRM and customer success platforms.

Culture & Benefits

• Generous time off program providing flexibility for family and personal care.
• Comprehensive wellness benefits including medical, dental, and vision plans.
• Financial planning support and retirement programs.
• Professional growth opportunities through a "Be valued, Create value" approach.
• Ergonomic in-office and WFH setups.