Senior Customer Solutions Engineer (Cybersecurity)

TL;DR

Senior Customer Solutions Engineer (Cybersecurity): Delivering technical guidance and architectural expertise to Enterprise customers to ensure optimal utilization of the hirify.global platform for security, performance, and reliability with an accent on seamless integration and advanced troubleshooting. Focus on understanding complex internet protocols, network security, and performance aspects while collaborating across internal teams to drive customer success.

Location: Remote from Germany or onsite in Munich, Germany. This role requires willingness to travel 20-30% for meetings, conferences, and team collaboration.

Company

hirify.global builds a better Internet by operating one of the world's largest networks, protecting and accelerating millions of websites and Internet properties globally.

What you will do

• Serve as a trusted technical advisor to Enterprise customers throughout their lifecycle, ensuring successful onboarding and product adoption.
• Provide clear proactive technical guidance and expertise across hirify.global's product suite.
• Collaborate closely with Customer Success Managers and regional account teams to support the regional book of business.
• Ensure customer retention and expansion by contributing technical expertise during account reviews.
• Assist with technical escalations by collaborating with Customer Support, Engineering, and other internal teams.
• Contribute to the CSE organization's success through knowledge-sharing, documentation, and best practice iteration.

Requirements

• At least 6 years of experience in technical post-sales roles within cybersecurity or internet technology.
• Fluency in German and English is required.
• Deep understanding of internet workings, including OSI model layers and protocols (TCP/IP, TLS, DNS, HTTP).
• Experience with reverse/forward proxies, firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, and Zero Trust.
• Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash).
• Ability to manage projects, meet deadlines, and prioritize competing demands effectively.

Culture & Benefits

• Committed to building a diverse and inclusive team, supporting continuous learning and development.
• Actively involved in initiatives like Project Galileo, Athenian Project, and 1.1.1.1 to protect a free and open Internet.
• Offers a flexible work environment with a hybrid model and remote options within Germany.
• Opportunity to work at the cutting edge of internet technology and be a subject-matter expert.
• Values curiosity and empathy, helping individuals develop new skills.