Senior Technical Account Manager (Cloud Security)

TL;DR

Senior Technical Account Manager (Cloud Security): Planning and executing strategies to drive customer adoption and use of the hirify.global platform with an accent on providing strategic and hands-on technical guidance. Focus on developing trusted advisor relationships, addressing technical issues, and advocating for customer needs across departments.

Location: Remote in Australia, with a focus on candidates located in Sydney. Applicants must have the legal right to work in Australia without visa sponsorship.

Company

hirify.global is the fastest-growing startup ever, focused on reinventing cloud security and empowering businesses to thrive in the cloud.

What you will do

• Provide expert guidance on deployment and operational best practices, assisting in establishing a hirify.global Center of Excellence.
• Serve as the primary hirify.global liaison for technical questions and escalations, collaborating with internal teams.
• Develop trusted advisor relationships with customer stakeholders from practitioners to C-level.
• Help customers develop and achieve Success Plans, measuring and reporting on KPIs.
• Identify and address technical issues, collaborating with Engineering and Support teams for resolution.
• Advocate for customer needs across departments and maintain up-to-date knowledge of the hirify.global platform and cloud security threats.

Requirements

• 5+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering).
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred.
• Familiarity with container technologies like Docker and Kubernetes and their security considerations.
• Strong problem-solving skills to troubleshoot complex technical issues.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.

Culture & Benefits

• Join a company that values world-class talent and offers freedom to think creatively and dream big.
• Opportunity to contribute to record growth in a leading player in a massive and growing market.
• Be part of an innovative and collaborative team that values excellence and growth.