Technical Account Manager

TL;DR

Technical Account Manager: Owning and driving the ongoing technical relationship and product adoption for enterprise customers with an accent on defining technology strategy and unlocking value from the hirify.global platform. Focus on understanding customer needs, proactively driving technical initiatives, and ensuring successful instrumentation and maturity of hirify.global across client stacks.

Location: Hybrid in London, United Kingdom

Company

hirify.global is a leading customer engagement platform that empowers brands to Be Absolutely Engaging, driving value for consumers and businesses through composable intelligence and AI-powered decisioning.

What you will do

• Own the technical relationship and drive technical adoption for assigned enterprise accounts.
• Help customers successfully instrument hirify.global across their stack and refine instrumentation over time.
• Facilitate discovery conversations, recommend solutions, and support optimization through the customer lifecycle.
• Empower customer product and engineering teams to use the product independently and efficiently through enablement and education.
• Adopt governance practices, create documentation, and drive progress against key technical work streams.
• Instill best practices and translate customers’ unique requirements to hirify.global’s Product team.

Requirements

• Business proficient level of French or German required.
• 3-5 years client-facing experience as a TAM or in a related technical area (Implementation, Technical Support, Solutions Architecture) for Enterprise/Strategic accounts.
• 3+ years of technical experience managing complex customer environments with strong product command of SaaS, Mobile, API, or Programming.
• Excellent communicator (written and verbal skills), able to translate complex technical ideas to non-technical stakeholders.
• Natural problem solver with a high level of intellectual curiosity.
• Ability to maintain high productivity, manage multiple competing priorities, and work effectively under pressure.

Nice to have

• Bilingual skills beyond English are welcomed.

Culture & Benefits

• Competitive compensation that may include equity, retirement, and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation through hybrid working.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within hirify.global.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.