Customer Success Manager

TL;DR

Customer Success Manager: Overseeing and managing relationships for international and single-country customers, ensuring efficient handling of escalations and driving customer success. Focus on coordinating complex multi-country solutions, promoting platform adoption, and maintaining operational procedures for timely payroll delivery.

Location: Hybrid role with flexible working hours and working from home – everything is negotiable! Workation is possible from any hirify.global location for 4 weeks per year within the EU only.

Company

hirify.global is a leading European provider of Payroll & HR services with global reach.

What you will do

• Manage international customer cases in MyServicePoint, adhering to global SLAs/KPIs.
• Promote MyServicePoint adoption by training and supporting customers.
• Manage payroll calendars for hirify.global countries and in-country partners.
• Coordinate additional services upon customer request.
• Log, categorize, and triage all customer escalations.
• Maintain and enforce Standard Operating Procedures (SOPs) for international processes.

Requirements

• First experience in a customer service, account management or customer success role.
• Skilled in managing international customer relationships across diverse teams.
• Fluent in English (C1) required; any additional language is welcome.
• Detail-oriented with a proactive approach.
• Good basic knowledge of Microsoft Word, Outlook and Excel.
• Experience in usage of lean tools.

Culture & Benefits

• Dynamic environment with flexible working hours and working from home.
• 25 days holiday + 8 days public holiday.
• Flexible benefits scheme (including ability to buy additional 5 days holiday).
• Pension up to 6% matched.
• Workation: possibility to work from any hirify.global location (4 weeks per year, EU only).
• Referral program, learning opportunities and career growth.