Technical Account Manager (Enterprise)

TL;DR

Technical Account Manager (Enterprise): Managing enterprise support engagements and professional services projects for large customers with an accent on technical guidance and a seamless service experience. Focus on building trusted relationships, driving successful outcomes, and coordinating cross-functional teams to resolve complex technical issues.

Location: Remote (USA), with a company presence in Foster City, California.

Company

hirify.global creates intelligent software development tools, relied upon by over 11 million professionals worldwide, including 90 of the Fortune Global 100 companies.

What you will do

• Partner with Account Executives and Customer Success teams to ensure timely and effective technical support for customers.
• Manage the full lifecycle of enterprise support and professional services engagements, including planning, milestones, and on-time delivery.
• Act as the primary technical point of contact for assigned accounts, handling escalations and coordinating internal issue resolution.
• Build trusted relationships with key stakeholders by understanding their technical environments and business goals.
• Lead regular account reviews to assess service performance, share insights, and recommend best practices.
• Oversee custom development and implementation projects, ensuring technical requirements, quality, and timelines are met.

Requirements

• 5+ years of experience in technical account management, solution architecture, or project management, preferably in an enterprise software environment.
• A strong technical background with a solid understanding of software development lifecycles and modern development practices.
• Experience troubleshooting complex technical issues and coordinating cross-functional teams for resolution.
• Proven ability to manage multiple projects simultaneously, including planning, prioritization, and risk management.
• Strong organizational skills and a customer-focused mindset.

Culture & Benefits

• Global company with over 2,500 team members across Europe, the Americas, the Middle East, and Asia.
• Focus on meaningful work, long-term impact, and a collaborative environment.
• Opportunity for personal growth and doing your best work.