Project Manager, Contact Center Operations

TL;DR

Project Manager, Contact Center Operations: Planning, coordinating, and executing initiatives that impact contact center operations with an accent on on-time delivery, scope adherence, and accuracy of impact assessments. Focus on managing project intake, coordinating cross-functional partners, and ensuring operational readiness.

Location: Must be based in the United States

Salary: $80,000 - $110,000

Company

hirify.global is a global leader in women’s health and family building solutions.

What you will do

• Manage centralized intake of all initiatives impacting the contact center.
• Develop detailed project plans including timelines, dependencies, risks, and deliverables.
• Coordinate cross-functional partners including Operations, WFM, Enablement, IT, and Analytics.
• Partner with Enablement to ensure training and communication plans are in place.
• Track expected versus actual benefits and operational outcomes.
• Provide leadership with visibility into project impact and ROI.

Requirements

• Bachelor’s degree or equivalent experience required in business, project management or similar
• 5+ years of project management experience
• Project Management Certification strongly preferred CAPM, PMP or PgMP
• Experience in contact center, operations, or service environments preferred
• Strong organizational, communication, and stakeholder management skills
• Candidates must be based in the United States.

Culture & Benefits

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits, family and pet care fund, and Parents’ Employee Affiliation Group
• Health, dental, vision and life insurance options for employees and family
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity and bonus program
• 401(k) plan with company match
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office