Senior Manager, Customer Success Enablement

TL;DR

Senior Manager, Customer Success Enablement: Designing and delivering programs to improve retention, expansion, and execution quality across Customer Success and Support teams with an accent on standardizing workflows, tool adoption, and consistent renewal execution. Focus on defining success metrics, equipping managers with coaching tools, and accelerating time-to-impact for new hires.

Location: Remote (USA)

Salary: $116,000–$174,000 a year

Company

hirify.global is a SaaS company disrupting the restaurant industry by providing a cloud-based platform for accounting and back-office operations.

What you will do

• Design and deliver enablement programs to standardize customer success and support operations.
• Partner with leadership to translate company priorities into scalable enablement programs.
• Define success metrics and monitor outcomes to continuously refine enablement programs.
• Drive consistent tool usage and workflow execution across CS technologies.
• Own role-based onboarding and continuous learning paths for Customer Success and Support.
• Develop scalable enablement assets, including playbooks, eLearning, and workflow documentation.

Requirements

• 7+ years in Customer Success Enablement or Revenue Enablement roles.
• Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue.
• Experience using data and metrics to guide enablement impact and improvement.
• Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad.
• Proven ability to deliver measurable training, coaching frameworks, and scalable programs.
• Strong cross-functional collaboration and execution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Travel up to 10% may be required.

Culture & Benefits

• Competitive compensation package.
• Ability to work remote.
• Comprehensive medical benefits, 401k + matching.
• Equity Option Grant and Unlimited PTO + Company holidays.
• Wellness initiatives and philanthropy events.
• A collaborative and innovative work environment focused on producing quality solutions.