Senior Customer Success Engineer (DACH)

TL;DR

Senior Customer Success Engineer (DACH): Ensuring customer satisfaction and optimizing their utilization and return on investment in hirify.global, with an accent on in-depth knowledge of the hirify.global Platform and effective onboarding and training processes. Focus on designing and delivering customized use cases, proactively identifying and resolving obstacles, and advocating for customer feedback to influence hirify.global's roadmap and product development.

Location: Germany

Salary: EUR 170,000-200,000

Company

hirify.global is reinventing data security, empowering businesses to realize the full potential of their data.

What you will do

• Serve as the primary technical expert on the hirify.global Platform.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases that align with customer goals.
• Proactively identify and resolve obstacles that may impede customer success.
• Advocate for the customer's voice and feedback to influence hirify.global's roadmap.
• Conduct Quarterly Business Reviews with customers, evaluating progress.

Requirements

• Associates degree or equivalent experience required.
• 12 years experience in Strong project management skills.
• Experience in a fast-paced startup environment.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies.
• Experience with programming or scripting languages and familiarity with APIs and web services

Culture & Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance