Escalation Engineer (Cybersecurity)

Location: Must be based in Portugal (Hybrid role)

Salary: €63,000 – €76,000 per year

hirify.global is a leader in ransomware and breach containment, providing a platform that identifies and contains threats across hybrid multi-cloud environments.

What you will do

• Maintain and support hirify.global technology deployments for industry-leading customers.
• Analyze complex problems and defects, recommending solutions while managing case status.
• Collaborate with external customers, R&D, Sales, and field engineers to isolate and resolve issues.
• Create diagnostic tools and tests to identify recurring issues and potential difficulties.
• Provide technical feedback to R&D and update product documentation and knowledge base articles.
• Gather requirements for new product features from the field.

Requirements

• Fluent in English and one additional European language (Spanish, French, German, Italian, or Portuguese).
• Experience as a Technical Support Engineer with case management and call resolution.
• Deep understanding of NF-Tables, IPrule, IPsets, and PKI/CA.
• Experience with public cloud infrastructure (AWS, Azure) and container orchestration (Kubernetes, OpenShift).
• Proficiency in modern programming languages and databases including Ruby, Python, and SQL.
• Strong organizational, problem-solving, and systems analysis skills.

Nice to have

• Public cloud certifications (AWS, Azure).
• Experience with knowledge management frameworks and writing KB articles.
• Experience working in the security space.

Culture & Benefits

• Comprehensive health benefits including Medical, Dental, and Vision coverage.
• Retirement savings plans and equity opportunities.
• Paid parental leave and generous paid time off.
• Wellness programs and reimbursement initiatives.
• Collaborative culture focused on professional growth and customer success.