Junior Technical Support Specialist (Fintech)

TL;DR

Junior Technical Support Specialist (Fintech): Providing technical assistance to clients using payment gateway solutions and transaction processing services within a fast-growing international PSP. Focus on investigating and resolving issues related to payment gateway operations and transaction flows, and troubleshooting using logs and monitoring tools.

Location: Prague · Fully Remote

Salary: TBD

Company

International fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide, delivering end-to-end payment infrastructure.

What you will do

• Provide technical support to clients regarding payment services and transaction processing.
• Investigate and resolve issues related to payment gateway operations and transaction flows.
• Analyze client requests and troubleshoot using logs and monitoring tools.
• Escalate complex cases to the internal IT team and follow through until resolution.
• Monitor payment system performance and report potential incidents or service disruptions.
• Participate in testing new features, updates, and system improvements.

Requirements

• Basic understanding of fintech terminology (payment gateway, API integrations, transaction lifecycle, 3D Secure, etc.).
• At least 1 year of experience in technical support or customer service.
• Experience working with Jira.
• English: Intermediate level

Nice to have

• The ability to analyze logs and work with monitoring tools is a strong advantage

Culture & Benefits

• Professional growth opportunities, training, and mentorship.
• Healthcare & insurance benefits for personal well-being.
• A collaborative and dynamic work environment.