Customer Care Trainer (Fintech)

TL;DR

Customer Care Trainer (Fintech): Solving problems, answering questions, and creating great customer experiences through various communication channels with an accent on long-term solutions and taking full ownership of work. Focus on growing knowledge in tools, products, and fintech.

Company: hirify.global is a fast-growing fintech company based in the National Capital Region, Philippines, aiming to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products.

What you will do

• Solve customer problems and answer questions through chat, calls, email, and social media.
• Focus on long-term solutions and take full ownership of your work.
• Continuously grow your knowledge in tools, products, and fintech.
• Provide great customer experiences across all communication channels.

Requirements

• Genuinely enjoy helping others and remain calm in busy situations.
• Demonstrate problem-solving skills and understand the "why" behind issues.
• Learn quickly and adapt to new tools and processes.
• Be dependable and take pride in your work.
• Look for ways to improve processes continuously.
• Fresh graduates are welcome to apply.

Nice to have

• Experience in customer support, especially in the fintech space.
• Ability to speak additional local languages like Cebuano, Bisaya, Ilocano, or Ifugao.
• Familiarity with tools like Jira and Confluence.

Culture & Benefits

• Clear path for growth into senior roles, QA, training, and more.
• Work in a tech-forward environment.
• Be part of a global team and learn from peers across different cultures.
• Have your ideas and feedback directly shape how we serve our customers.