Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Resolving technical issues and providing product support to customers with an accent on troubleshooting technical bugs and reporting them to product teams. Focus on navigating support systems, collaborating with engineering for fixes, and proactively improving support workflows.

Location: Fully remote or hybrid options available.

Company

hirify.global is a product company building spend management solutions to make managing money seamless and effective for businesses.

What you will do

• Provide timely technical support to customers via Freshdesk, resolving issues and answering product questions.
• Troubleshoot technical issues using solid technical understanding and communicate solutions clearly to non-technical users.
• Stay up-to-date on hirify.global products so guidance is accurate and current.
• Collaborate with product teams to report issues, contribute context, and help prioritise bug fixes and enhancements.
• Manage and escalate bugs appropriately, setting clear expectations on timelines and user expectations.
• Drive improvements proactively, identifying areas to optimise support workflows and implementing changes independently where possible.

Requirements

• 1+ years of experience in a first-line support role.
• Proven expertise in navigating Freshdesk and Freshchat.
• Solid technical acumen, with the ability to troubleshoot effectively.
• Familiarity with Big Query (or similar reporting/BI tools).
• Strong communication skills, including the ability to explain technical concepts to non-technical users.
• A quick learning mindset, picking up new topics and technologies rapidly.
• A proactive, self-motivated approach, focused on driving positive change in support processes.

Culture & Benefits

• hirify.global card for expenses (no more out-of-pocket spending).
• Lunch provided for work days (catered meals or lunch allowance based on local office).
• Comprehensive private healthcare, with coverage options like Vitality, Alan, or Médis depending on location.
• 25 days of holiday + public holidays, with an option to purchase 5 additional days.
• Both hybrid and fully remote working options are available.
• Access to free mental health and well-being support via MyndUp.
• Paid parental leave.