Customer Support Associate (Fintech)

TL;DR

Customer Support Associate (Fintech): Resolving small business owners' questions and requests regarding hirify.global's products via various channels with an accent on efficient and effective customer issue resolution. Focus on becoming an expert on specific products, leveraging innovative technology, and identifying risks and trends to improve customer experience.

Location: Hybrid in Salt Lake City, UT, USA. Must be based in the US.

Salary: $23/hour

Company

hirify.global is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money by creating modern financial solutions like checking, lending, and payments.

What you will do

• Resolve small business owners’ questions and requests via inbound calls, outbound follow-ups, emails, and chats.
• Ensure efficient and effective resolution of customer requests, addressing both stated and unstated needs.
• Become an expert on hirify.global products, creating added value and memorable customer experiences.
• Leverage innovative technology solutions and systems to process customer requests.
• Meet or exceed performance expectations based on key metrics in customer experience, effectiveness, and efficiency.
• Identify, resolve, and/or escalate risks and trends impacting the customer experience, and provide product/customer experience feedback.

Requirements

• High school diploma or GED required.
• 1-2 years of Customer Support experience, including client-facing experience.
• Candidates must be 18 years or older.
• Strong written and verbal communication skills.
• Adherence to a specific work schedule, with shifts between 8AM-8PM ET Monday-Friday.
• Work in a hybrid environment (2 days in-office, 3 days at-home) with a distraction-free home setup and reliable internet (100 mbps).

Nice to have

• Banking and financial experience.

Culture & Benefits

• Excellent health coverage and life insurance benefits.
• 401K with an immediate 3% company match.
• PTO, Company Holidays, and Flexible Holidays.
• Company-sponsored Mental Health Benefits, including 1:1 therapy.
• Over $1,000 each year for personal wellness, plus monthly WFH stipends over $1,000 annually.
• Generous, paid parental leave (up to 20 weeks for birthing parents, up to 12 weeks for other parents).
• Access to financial coaches and education sessions.
• Weekly catered lunches and fully stocked kitchen pantries.
• Community-based volunteering opportunities.