Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing and growing global customer accounts on digital advertising platforms with an accent on building trust-based relationships, driving strategic alignment, and improving operational processes. Focus on translating customer goals into platform outcomes, troubleshooting issues, and maintaining deep knowledge of digital marketing and hirify.global tooling.

Location: Hybrid in Amsterdam, Netherlands (3 days a week in office)

Company

hirify.global is an AI-powered advertising technology company transforming ad experiences for brands and their consumers through its comprehensive advertising platform.

What you will do

• Manage and grow a portfolio of customer accounts across digital platforms like DV360, TikTok, YouTube, and Meta.
• Build trust-based relationships with day-to-day and senior client and partner stakeholders.
• Guide hirify.global adoption to improve client stickiness, efficiency, and performance.
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans.
• Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback.
• Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery.

Requirements

• 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech, in a customer-facing role.
• Experience managing a portfolio of accounts and driving measurable customer outcomes.
• Deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.).
• Comfortable addressing technical challenges and partnering with technical teams when needed.
• Strong communication skills, able to explain complex ideas clearly, tailor messaging, and present to senior stakeholders.
• Ability to work in a hybrid capacity from our Amsterdam office 3 days a week.
• Fluent in French (written and spoken).

Culture & Benefits

• Committed to being the best place to work for growth-minded individuals to thrive.
• Multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
• Focus on creating and maintaining an inclusive environment, with a Diversity, Equity & Inclusion approach.
• Cutting-edge position in the fast-paced online marketing industry.