Strategic Customer Success Manager (Fintech)

TL;DR

Strategic Customer Success Manager (Fintech): Managing customer outcomes for top enterprise accounts and driving customer adoption, growth, health, governance, and retention with an accent on strategic account planning and senior executive relationship building. Focus on navigating complex business objectives, identifying growth opportunities, and resolving customer issues effectively.

Company

hirify.global empowers customers in regulated industries to manage risk and intelligence in their digital communications, consistently recognized for leadership and growth.

What you will do

• Create customer value by tracking and managing business objectives tied to hirify.global solutions.
• Establish, maintain, and grow senior executive relationships for assigned accounts.
• Partner with Account Executives to develop and lead strategic account plans.
• Drive and track customer adoption of hirify.global products and services.
• Identify strategic growth opportunities and proactively manage customer health.
• Take ownership for resolving customer issues and negotiate complex renewal terms.

Requirements

• 10+ years of experience in a customer-facing role, preferably in B2B and/or SaaS environments.
• 5+ years of experience in customer success.
• BA/BS degree in business/technology or comparable experience.
• Understanding of financial institutions (Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds).
• Extremely strong oral and written communication skills.
• Proficiency with CRM tools like Salesforce, Gainsight, and Jira.

Culture & Benefits

• Lifelong learners with a passion for innovating with purpose, humility, and humor.
• Collaborative environment, working with popular communication platforms and leading cloud infrastructure.
• Utilizes the latest AI/ML technology to help customers scale.
• Global organization valuing diversity and authentic self-expression.
• Leadership, culture, and commitment to development recognized by Comparably.com Best Places to Work Awards.