Strategic Customer Success Manager (Fintech)

TL;DR

Strategic Customer Success Manager (Fintech): Managing customer adoption, growth, health, governance, and retention for top enterprise accounts, working with Fortune 500 clients. Focus on navigating complex business objectives, developing customer advocates, and proactively identifying strategic growth opportunities within hirify.global solutions.

Company

hirify.global empowers its customers to manage risk and unleash intelligence in their digital communications.

What you will do

• Create value for customers by knowing, tracking, and managing their business objectives tied to hirify.global solutions.
• Establish, maintain, and grow senior executive relationships within assigned accounts.
• Partner with Account Executives to develop and lead portions of long-term strategic account plans.
• Drive and track customer adoption of hirify.global products and services, proactively identifying strategic growth opportunities.
• Establish and oversee a comprehensive customer governance structure, including Executive Business Reviews.
• Take ownership for resolving customer issues, partnering with internal teams to ensure timely resolution.

Requirements

• 10+ years’ experience in a customer-facing role, preferably in B2B and/or SaaS environments.
• BA/BS degree in business/technology or comparable experience and 5+ years’ experience in customer success.
• Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs.
• Extremely strong oral and written communication skills, intellectual curiosity, and technical acumen.
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
• Knowledge of working in tools like Salesforce, Gainsight and Jira.

Culture & Benefits

• hirify.global hires lifelong learners with a passion for innovating with purpose, humility and humor.
• Collaboration is at the heart of everything we do.
• We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success.
• hirify.global leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards.