Manager, Enterprise Customer Success (HR Tech)

TL;DR

Manager, Enterprise Customer Success (HRtech): Managing and mentoring a team of CSMs focused on customer adoption, value realization, and expansion within a portfolio of accounts with an accent on account-specific relationship frameworks and business reviews. Focus on mitigating risks early, preventing churn, and meeting retention KPIs through data-driven analysis.

Location: Hybrid in UK, United Kingdom

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Manage, mentor, enable, and lead a team of CSMs focused on adoption, value realization, advocacy, and expansion.
• Build and execute account-specific relationship frameworks, including success plans and business reviews.
• Collaborate with Product, Development, Marketing, and Sales teams to advocate for customer needs.
• Protect existing revenue streams while identifying and driving new opportunities.
• Assess client health and develop strategies to mitigate risks and prevent churn.
• Establish and maintain relationships with key stakeholders and promote internal advocacy.

Requirements

• Proven ability to hire, mentor, and develop diverse customer success teams.
• Experience in building and scaling customer success processes and structures.
• Exceptional relationship-building and stakeholder engagement skills, including C-suite communication.
• Deep understanding of SaaS products and HR tech knowledge (e.g., ATS, HRIS, payroll).
• Proficient with analytics tools (e.g., Gainsight, Tableau) for customer health metrics and trend analysis.
• Fluency in English; additional EMEA languages (e.g., German, Portuguese) are a plus.

Culture & Benefits

• Company share options plan.
• Cash allowance for health insurance and annual vision allowance.
• Hybrid working from day 1.
• Work from home allowance.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Pension scheme auto-enrolment from day 1.