Customer Implementation Specialist

TL;DR

Customer Implementation Specialist: Leading the end-to-end onboarding of customers for software solutions with an accent on developing and executing consultative success plans, ensuring strong product adoption, and value realization. Focus on monitoring customer health, product usage, and driving satisfaction and retention within SaaS environments.

Location: Hybrid in Costa Rica

Company

hirify.global is a global company offering Software and Digital Engineering solutions including Cloud, Data & Analytics, and AI & LLM Engineering.

What you will do

• Lead the end-to-end onboarding process for assigned customers, including account configuration and product training.
• Develop and execute consultative success plans aligned with customer objectives.
• Monitor customer health, product usage, and adoption metrics.
• Conduct periodic business reviews to drive satisfaction, retention, and expansion.
• Collaborate cross-functionally with CSMs, Technical Support, and leadership.

Requirements

• Associate’s Degree or equivalent professional experience.
• 2+ years of experience in Customer Success, Customer Implementation, or Account Management.
• Experience managing onboarding processes and driving product adoption within SaaS environments.
• Familiarity with IT Security concepts, practices, and terminology.
• Hands-on experience working with Salesforce or other CRM platforms.
• Strong consultative approach with excellent verbal and written communication skills.

Nice to have

• Prior IT exposure or experience as a Customer Success Manager.

Culture & Benefits

• Work in a global company providing software and digital engineering solutions.
• Opportunity to work with Cloud Services, AI, Cybersecurity, and other advanced practices.
• Collaborate with cross-functional teams across different time zones and languages.
• Commitment to diversity and inclusion, hiring professionals based solely on their skills.