Service (Delivery) Manager

TL;DR

Service (Delivery) Manager: Improving customer-oriented service processes within a close-knit team, with an accent on translating agreed services into practical and efficient processes and defining clear service levels. Focus on coordinating internal teams to achieve agreed contract terms and service levels, acting as the central point of contact for customers and internal departments, and monitoring service performance and proactively implementing improvements.

Location: Hybrid setup with regular meetings at the Nijmegen office.

Company

hirify.global is a company focused on IT innovation and growth, with a dynamic team of 2100 colleagues.

What you will do

• Translate agreed services into practical and efficient processes.
• Define clear service levels and safeguard contractual agreements.
• Lead the implementation of won service contracts from tenders or RFPs.
• Ensure continuous improvement of processes and drive innovation in service delivery.
• Act as the central point of contact for customers and internal departments.
• Monitor service performance and proactively implement improvements.

Requirements

• An HBO-level working and thinking capacity.
• Working experience in a service, IT, or logistics-related environment, with at least 3 years of relevant professional experience.
• Customer facing experience in building and maintaining strong customer relationships.
• A strong command of Dutch and English, both spoken and written.
• Familiarity with Service, Process, or Project Management; certifications such as Lean, ITIL, or Prince2 will be a plus but not mandatory.
• Please note that for this specific job, we don´t provide any relocation or work permit sponsorship support.

Culture & Benefits

• A lease car is provided.
• Working from home allowance of €2.45 per working from home day, paid monthly.
• The option for a low-cost group health insurance plan.
• An extensive home office furnished by hirify.global.
• 27 vacation days based on a 40-hour working week.
• A dedicated focus on your personal growth through individual development plans via hirify.global Academy.
• A pension scheme at Zwitserleven with a premium rate of 13% for all ages (hirify.global pays 9%, employee contributes 4%).

Hiring process

• Telephone introduction with TA Partner, Karishma.
• Cognitive & Personality Assessment Test via Assessio.
• First Interview with the Hiring Manager, Jeroen.
• Second Interview with the Hiring Manager, Jeroen and the Head of Business Support & Projects, Rob.