Head of Operations & Delivery

TL;DR

Head of Operations & Delivery: Leading complex, multi-market programs and driving operational excellence for FMCG clients, with an accent on financial performance, team leadership, and creative production processes. Focus on transforming operational challenges into streamlined processes and integrating AI tools to enhance delivery efficiency and quality.

Location: London, England, United Kingdom (2-3 days a week from our London offices)

Company

hirify.global is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, leveraging cutting-edge AI technology to revolutionise work delivery.

What you will do

• Lead and optimize complex, multi-market programs to drive client impact and business growth.
• Drive delivery P&L performance and financial targets through strategic resource planning and commercial optimization.
• Build, mentor, and manage high-performing delivery teams across Project Directors, Operations Directors, and Operations Managers.
• Shape delivery strategy and execution in collaboration with Global Programme Directors and client stakeholders.
• Establish governance frameworks and quality assurance processes for consistent delivery excellence.
• Lead AI and innovation project delivery, setting new standards for efficiency and shaping commercial models.

Requirements

• Proven leadership in delivery and operations within creative/agency environments (10+ years experience, 5+ years in leadership with P&L responsibility).
• Demonstrated commercial and financial expertise, connecting operational decisions to business outcomes and client value.
• Expertise in creative production processes, digital workflows, and content delivery across multiple channels.
• Experience managing workforce planning, performance development, and organizational design.
• Strong stakeholder management skills across all organizational levels, from team members to senior client executives.
• Advanced understanding and strategic integration of AI tools (ChatGPT, Claude, project management AI, analytics platforms), including establishing AI governance frameworks for delivery teams.

Nice to have

• Hands-on experience with FMCG clients or similar large-scale accounts.

Culture & Benefits

• Supports flexible working arrangements and offers reasonable adjustments throughout the process.
• Committed to an inclusive working environment where all employees are encouraged to reach their full potential.
• Values include ambition, imagination, inspiration, continuous learning, and results-focus.
• Dedicated to sustainability with ambitious environmental goals and science-based emissions reduction targets.
• An equal opportunity employer, considering all applicants without regard to various protected characteristics.