Renewals Account Manager

TL;DR

Renewals Account Manager (Sales): Manage and negotiate renewal contracts for complex accounts, collaborating closely with sales and customer success teams to maximize contract value and ensure customer retention. Focus on contract negotiation, renewal forecasting, and customer relationship management in enterprise software environments.

Location: Tokyo, Japan

Company

hirify.global, now part of IBM, delivers AI-powered, cloud-native software solutions to automate and secure multi-cloud and hybrid environments globally.

What you will do

• Negotiate renewal contracts using sound business judgment to maximize value and maintain customer relationships.
• Develop and maintain accurate renewal forecasts in collaboration with sales teams.
• Identify customer needs and drive on-time renewal closure with strong account management.
• Monitor customer health metrics and develop risk mitigation strategies.
• Engage customers on renewal readiness and contract options, including multi-year agreements.
• Collaborate with Legal, Deals Desk, and Sales Operations to finalize contracts and resolve issues.

Requirements

• Location: Tokyo, Japan
• Bachelor's degree and 5+ years in Renewal Account Management or Customer Success.
• Experience with On Prem and SaaS enterprise software models.
• Advanced proficiency in contract renewal processes and customer retention.
• Strong communication, organizational skills, and a team player mindset.
• Proven track record of quota achievement and problem-solving initiative.

Culture & Benefits

• Global presence with opportunities for growth and innovation.
• Supportive environment encouraging learning, feedback, and collaboration.
• Focus on client success, innovation, and trust.
• Commitment to diversity, equity, and inclusion.