Systems Integration Engineer (ITSM & Endpoint Analytics)

TL;DR

Systems Integration Engineer (ITSM & Endpoint Analytics): Administering and optimizing the Nexthink platform and integrating it with enterprise IT systems to enhance employee experience and IT support capabilities. Focus on designing scalable technical solutions, developing automation scripts for proactive issue resolution, and leveraging data-driven insights for improved service quality.

Location: Hybrid (United States)

Salary: $91,500–$137,300 USD

Company

hirify.global is a global leader in entertainment, producing the PlayStation family of products and services.

What you will do

• Administer, configure, and maintain the Nexthink platform, including collectors, engines, dashboards, and alerts.
• Design, build, and maintain integrations between Nexthink and enterprise systems like ServiceNow, endpoint management, and identity systems.
• Develop automation and remediation scripts to proactively address common endpoint, application, and performance issues.
• Provide data-driven insights into device health, application performance, digital experience scores, and usage trends.
• Contribute to the design and delivery of scalable technical solutions that reduce manual effort and improve support efficiency.
• Enable self-service and proactive support capabilities using Nexthink insights, automation, and AI-assisted workflows.

Requirements

• Hands-on experience administering Nexthink or similar digital employee experience and endpoint analytics platforms required.
• Strong technical background in system integrations, APIs, scripting, and automation in an enterprise IT environment.
• Experience integrating monitoring or experience platforms with ITSM tools such as ServiceNow.
• Solid understanding of endpoint environments, device management, operating systems, and enterprise applications.
• Practical knowledge of ITIL practices and service management processes.
• Effective communication skills and the ability to collaborate across technical and non-technical teams.

Nice to have

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field.
• Nexthink certification or demonstrated hands-on experience.
• ITIL v3 or v4 certification.
• Experience working in a large enterprise or multinational environment.

Culture & Benefits

• Hybrid working policy.
• Comprehensive benefits package including medical, dental, vision, matching 401(k), and paid time off.
• Wellness program and employee discounts for Sony products.
• Inclusive environment that empowers employees and embraces diversity.
• Opportunity to work with the PlayStation brand, a global leader in entertainment.