Service Desk Technician - Analyst

TL;DR

Service Desk Technician - Analyst (IT Support): Providing Tier 1 technical assistance and end-user support for corporate technology systems with an accent on troubleshooting Microsoft cloud technologies and desktop OS. Focus on resolving hardware/software issues, streamlining onboarding processes, and maintaining high system availability for end users.

Location: Hybrid (Stamford, CT). Must work in the office Monday-Thursday, with flexibility to work remotely on Friday.

Salary: $60,000 – $85,000

Company

hirify.global is a financial technology platform specializing in the alternative investments industry.

What you will do

• Serve as the first point of contact for Tier 1 end-user technical support queries via phone and email.
• Provide onsite technical support at the Stamford, CT office to cover support gaps.
• Perform remote troubleshooting using diagnostic techniques and guide users through problem-solving.
• Manage and assist with technical onboarding and support for new hires.
• Document all technical events, problems, and their resolutions in system logs.
• Participate in an after-hours on-call rotation schedule.

Requirements

• 1-3 years of experience in end-user technical support.
• 1-3 years of experience with Microsoft cloud-related technologies (O365, OneDrive, Exchange).
• 1-3 years of experience with desktop technologies including Windows, Mac OS, MS Office, Teams, and Zoom.
• Must be based in or able to commute to the Stamford, CT office Monday-Thursday.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and thrive in a fast-paced environment under pressure.

Nice to have

• Experience working with FreshService and ServiceNow.

Culture & Benefits

• Comprehensive compensation package including base salary, equity for full-time employees, and an annual performance bonus.
• Employer-matched retirement plan and generously subsidized healthcare.
• 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling.
• Paid parental leave and unlimited paid time off (PTO).
• Hybrid work flexibility (Remote Fridays).