Deal Desk Manager (SaaS)

TL;DR

Deal Desk Manager (SaaS): Architecting and owning the deal-execution process for an AI-powered business communication platform with an accent on defining workflows, ensuring revenue integrity, and driving system order. Focus on designing end-to-end Deal Desk frameworks, optimizing billing systems, and maintaining CRM and billing data accuracy.

Location: Hybrid, 4 days in-office in Barcelona (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)

Company

hirify.global is a global SaaS scale-up providing an AI-powered business communication platform to over 4,000 sales and support teams.

What you will do

• Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels.
• Lead the setup of billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and financial systems.
• Proactively identify and resolve billing bottlenecks and operational inefficiencies, leading system and process improvements.
• Act as the final "Quality Gate" for all deals, reviewing and approving smaller deals and actively structuring larger ones.
• Review and approve all amendments to pricing and contract terms, ensuring alignment with financial guidelines and legal requirements.
• Educate the Sales team on deal structuring best practices to improve submission quality and reduce friction.

Requirements

• 5+ years of experience in Deal Desk or Sales Operations, with a track record of transitioning companies from manual to structured processes.
• Strong operational rigor with a low tolerance for "messy" data, ensuring 100% CRM and billing data accuracy.
• Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting.
• Ability to assertively partner with Sales teams to ensure quality while being a problem solver in closing deals.
• Strong experience with CRM systems and an understanding of their integration with billing/accounting software.
• Proactive personality, eager to improve reporting and planning maturity by ensuring perfect data input.

Culture & Benefits

• 1-1 Coaching sessions with a resident communications advisor, Leaders Academy & Learning and Development Budget.
• Unlimited Paid Time Off and Volunteering Days.
• Flexible working hours and a home office budget.
• MacBook for work.
• Recharge Fridays once per quarter and a Fitness Allowance.
• Referral bonuses, virtual & physical team buildings, and company merchandise.

Hiring process

• Interview with Talent Acquisition Team.
• Interview with Finance Leader.
• Interview with RevOps and Sales Leader.
• Culture Bar Raiser Call and Offer.