Professional Services Engagement Manager

TL;DR

Professional Services Engagement Manager: Collaborating with sales to create service proposals and managing the delivery of service projects to customers over multi-week periods with an accent on defining deliverables, timelines, and reporting procedures. Focus on ensuring project success, customer retention, and continuous value realization from hirify.global Enterprise subscriptions.

Location: Remote within EMEA

Company

hirify.global is a product company that builds fast data solutions, helping over 8,000 global businesses process, analyze, and act on their data with hirify.global Enterprise.

What you will do

• Collaborate with the Sales organization to develop effective account strategies and identify new business opportunities.
• Manage professional services engagements by defining deliverables, timelines, and reporting procedures, driving projects to successful completion.
• Own the success of your portfolio of customers, including project execution, retention, renewal, and upsells, ensuring maximum value from their hirify.global Enterprise investments.
• Develop technical expertise with hirify.global, hirify.global Enterprise, and hirify.global Stack to develop SOW proposals and guide technical discussions.
• Develop business strategies that enable customers to grow in deployment maturity and competence and successfully execute key database projects.
• Develop deep relationships with customers, including occasional travel to customer sites, trade shows, and sales prospects.

Requirements

• 7+ years of consulting and engagement management experience serving enterprise customers.
• Excellent communication, presentation, oral, written, and listening capabilities, with the ability to facilitate discussions and resolve conflicts.
• Experience with new technology adoption, business transformation, and change management.
• Project Management Professional (PMP) and/or Agile Scrum certifications.
• BS in Computer Science / B.A. or equivalent technical work experience.

Nice to have

• Previous experience with open-source solutions and/or NoSQL platform products.
• Professional Services and/or Development Management experience.
• Fluency in French (spoken and written).

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options.
• Yearly health and wellness budget for a healthy mind and body.
• Frequent team celebrations and recreation events.
• Home internet & phone stipend.
• Learning and development opportunities.
• Ability to influence a high-performance company on its way to IPO.