Implementation Engineering Manager

TL;DR

Implementation Engineering Manager: Leading a customer-facing team to oversee new client onboarding and existing client requests for front-end, back-end, and third-party systems, with an accent on enhancing documented procedures, goal-supported metrics, and client timeline support. Focus on providing leadership, managing client onboarding issues, resolving complex technical problems, and driving product integration.

Location: Remote (US)

Salary: $100,649 – $174,459 USD

Company

hirify.global is a global data and technology company that helps people and businesses with lending, fraud prevention, healthcare, marketing, and automotive insights.

What you will do

• Provide leadership to a team of implementation engineers, including upskill planning.
• Act as the primary contact for client onboarding issues, ensuring tracking, prioritization, and communication.
• Provide customer service, answering technical questions and resolving usage difficulties.
• Work with clients and internal teams during and after product integration, including analysis, scripting, and training.
• Manage short and long-term goals for the team, creating and enforcing policies and documentation.
• Lead Implementation Engineering projects from requirements to operations and participate in platform migration strategy.

Requirements

• Bachelor's Degree in Computer Science or related field (or equivalent experience).
• 8+ years of experience managing a technical implementation team or similar.
• Understanding and experience with Service Delivery Life Cycle (SDLC) and Agile methodologies.
• Understanding of client-facing application technologies including API/SOA integrations (Mulesoft, AWS API Gateway) and hosted web environments.
• Proficiency in technologies such as React/PHP, Salesforce Marketing/Service Cloud, and operational tools like Confluence and Jira.
• Proficient in change management processes (ITIL) and experience improving client satisfaction.

Culture & Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible schedule with ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
• Commitment to DEI, work/life balance, development, and employee well-being.