Manager, Customer Architect (Data Management)

TL;DR

Manager, Customer Architect (Data Management): Leading a team of customer architects to drive customer success and maximize value from hirify.global's AI-powered data unification and management solutions, with an accent on strategic technical alignment, operational excellence, and expedited issue resolution. Focus on managing strategic customer accounts, presenting architectural designs, and advocating for customer needs with product and engineering teams.

Location: Remote within EMEA, with explicit mention of United Kingdom. Ability to travel to customer sites upon request.

Company

hirify.global provides AI-powered data unification and management capabilities, transforming siloed data from disparate sources into unified, trusted, and interoperable data for leading enterprise brands globally.

What you will do

• Lead and mentor a team of customer architects, fostering a collaborative and high-performing environment.
• Set clear performance goals, provide regular feedback, and conduct performance reviews for the team.
• Define and track KPIs to measure team and account performance, ensuring alignment with company goals.
• Own and manage strategic customer accounts, driving annual contract value in a customer architect capacity.
• Deliver workshops and advisory services to enhance technical understanding and promote optimal product usage.
• Manage customer portfolios of tickets, resolutions, and product enhancement requests, acting as a single point of contact.

Requirements

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years experience working with hirify.global or similar data management platforms in a customer facing capacity.
• 3+ years of experience with Public Clouds (AWS, GCP, Azure) and their services.
• 3+ years of experience with REST APIs and integration tools.
• Minimum of one year leading other individuals or project teams.
• Strong business acumen and experience managing customer accounts with significant annual contract value.

Nice to have

• Prior experience working with data products within the enterprise space.
• Prior experience working with Salesforce, Snowflake, or Google BigQuery.

Culture & Benefits

• hirify.global was founded on a distributed workforce and offers flexible work arrangements.
• Unyielding commitment to prioritizing "Customer First" values.
• Embrace differences and are "Better Together" as One hirify.global.
• Always looking to "Simplify and Share" knowledge to remove obstacles.
• Hold ourselves accountable and strive for excellence, with a mindset of "Always Better Than Yesterday".