Key Account Manager

TL;DR

Key Account Manager (Fintech, Payments): Managing and growing a portfolio of strategic merchant partners, driving revenue through structured growth plans and day-to-day account leadership. Focus on ensuring strong merchant relationships, operational excellence, and commercial expansion across hirify.global’s payment products.

Location: Onsite in San Francisco

Company

hirify.global is a leading global provider of local mobile-first payment solutions, trusted by major brands like Amazon, Meta, and Google to process over $10 billion in value annually.

What you will do

• Serve as the primary point of contact for assigned merchant partners, ensuring timely issue resolution and high service standards.
• Identify and execute growth opportunities within existing accounts, including new product launches and expansion initiatives.
• Develop and maintain structured account plans aligned with broader commercial strategy, defining clear objectives and measurable outcomes.
• Prepare and support Quarterly Business Reviews (QBRs), delivering performance insights and tracking agreed actions.
• Partner closely with internal teams like Product, Operations, and Finance to coordinate launches and resolve issues.
• Monitor market trends and merchant performance data to identify risks and opportunities.

Requirements

• Bachelor’s degree in Business Administration, Economics, Finance, or equivalent professional experience.
• 3–5 years of experience in digital payments, fintech, e-commerce, or related industries in account management or commercial roles.
• Strong relationship management, analytical, and communication skills.
• Proven ability to collaborate across cross-functional teams and deliver against commercial objectives.
• Strong Excel and presentation skills; experience preparing business reviews and commercial reporting.

Nice to have

• Experience supporting enterprise or mid-market merchants.
• Experience in mobile payments or digital commerce.
• Additional language skills depending on regional coverage.

Culture & Benefits

• Opportunity to work in a fast-paced, evolving global environment with cross-regional collaboration.
• Be part of a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
• Work closely with senior stakeholders internally and externally to drive growth opportunities.
• Contribute feedback to product and supply teams to help shape roadmap priorities.