Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS): Driving retention and expansion of key accounts for GIS solutions in telecom, with an accent on renewal processes, identifying growth opportunities, and relationship management. Focus on negotiating contracts, leveraging data for strategies, and ensuring customer satisfaction within the fiber industry.

Location: Must be based in the USA (can work from Portland, ME HQ, hybrid, or remote).

Company

hirify.global provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers, enabling efficient design, deployment, and management of fiber optic networks.

What you will do

• Lead account renewal, retention, and growth processes, including contract negotiation.
• Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Monitor account performance, analyze key metrics, and prepare regular reports on account status.
• Collaborate closely with internal teams (sales, marketing, product, customer success) to ensure a seamless client experience.
• Understand clients’ business objectives and challenges to provide tailored solutions.

Requirements

• 10+ years of experience in account management, sales, or customer success, ideally in early-stage SaaS environments.
• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales.
• Ability to develop a strong understanding of hirify.global’s business model and industry trends.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Strategic thinker with the ability to develop and execute account plans.
• Analytical mindset with the ability to interpret data and use it to inform strategies.
• Proficient in CRM software and other account management tools.

Culture & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans with 401K match.
• Remote work stipend, Learning & Development fund, and flexible vacation and PTO.
• Professional development opportunities and career growth within an innovative and rapidly growing company.
• Flexible work arrangements with a remote-first approach.
• Assistance with technology needed to set up your home office, along with a semi-monthly internet stipend for remote roles.