Strategic Account Manager (SaaS)

Location: Remote from any location; option to work from the Portland, ME headquarters or in a hybrid arrangement.

Base salary: $175,000–$250,000 OTE USD per year, including base salary and commission with accelerator opportunities.

Company

hirify.global provides a SaaS platform that gives network operators visibility and control over fiber-network assets, supporting strategic planning and daily operations.

What you will do

• Lead account renewals, retention, contract negotiations, and execution in partnership with Finance and the Account team.
• Build relationships with key stakeholders and decision-makers, acting as the primary client contact and providing tailored solutions.
• Identify upsell and cross-sell opportunities to expand strategic accounts and increase customer growth.
• Monitor customer health, account performance, renewal forecasts, and key metrics; lead escalations through resolution.
• Prepare and present account-status reports, renewal proposals, and expansion opportunities.
• Collaborate with sales, marketing, product, and customer success teams, sharing customer insights to inform product and marketing strategies.

Requirements

• 10+ years of experience in account management, sales, or customer success in the SaaS industry.
• Proven experience selling SaaS solutions and driving subscription-based sales.
• Successful track record as a revenue generator, ideally in early-stage environments.
• Bachelor’s degree in Business, Marketing, or a related field.
• Ability to understand hirify.global’s business model, the fiber industry, and relevant industry trends.
• Excellent communication and interpersonal skills for building and maintaining customer relationships.
• Ability to develop and execute strategic account plans.
• Analytical mindset with the ability to interpret data and use it to inform strategies.
• Self-motivated, results-oriented, and able to meet and exceed targets.
• Proficiency in CRM software and other account management tools.

Culture & Benefits

• Remote-first approach with flexible work arrangements and the option to work from the Portland headquarters or in a hybrid setup.
• Health insurance and retirement plans with a 401(k) match.
• Remote work stipend, semi-monthly internet stipend, and technology support for a home office.
• Learning and Development fund, flexible vacation, and paid time off.
• Professional development opportunities, career growth, and participation in the employee stock option plan.
• Open, inclusive, supportive team environment and equal employment opportunity.