Strategic Account Manager (SaaS)

Location: Remote from any location, with the option to work from the Portland, ME headquarters or in a hybrid arrangement.

Salary: $175,000–$250,000 OTE (base plus commission, with accelerator opportunities).

Company

hirify.global provides GIS solutions that help telecom and broadband providers design, deploy, and manage fiber optic networks.

What you will do

• Lead account renewals and preserve or improve customer contracts and relationships.
• Engage decision-makers to understand requirements, remove roadblocks, and secure timely commitments.
• Negotiate renewal contracts with Finance and present proposals and options to customers.
• Identify upsell and cross-sell opportunities to expand strategic accounts.
• Monitor customer health, account performance, renewal forecasts, and expansion opportunities.
• Collaborate with Sales, Marketing, Product, and Customer Success, sharing customer insights and leading escalations through resolution.

Requirements

• 10+ years of experience in account management, sales, or customer success in the SaaS industry.
• Proven experience selling SaaS solutions and driving subscription-based sales.
• Track record as a strong revenue generator, ideally in early-stage environments.
• Bachelor’s degree in Business, Marketing, or a related field.
• Strong customer relationship, communication, strategic planning, analytical, and negotiation skills.
• Proficiency with CRM software and account management tools.

Culture & Benefits

• Remote-first approach with flexible work arrangements.
• Health insurance and retirement plans with a 401(k) match.
• Remote work stipend, including semi-monthly internet support and home-office technology assistance.
• Learning and Development fund, professional development opportunities, and career growth.
• Flexible vacation and paid time off.