Director Customer Success (RPO Projects)

TL;DR

Director Customer Success (RPO Projects): Collaborating across business development, solutions, and operations to ensure effective strategy and structural build-out for RPO projects, focusing on achieving client expectations and fostering loyalty. Focus on operational best practices, managing client relationships, and defining engagement KPIs and SLAs.

Location: Remote (United States only)

Company

hirify.global is a global consulting firm that powers performance, unlocking potential in people and transforming businesses across more than 50 countries.

What you will do

• Review and approve operational solution designs.
• Partner with the commercial team during client negotiations and proposal development.
• Build and maintain strong relationships with client stakeholders, ensuring clear role accountability.
• Define and gain alignment on key engagement KPIs and SLAs, ensuring all reporting aligns with requirements.
• Support and guide iRPO team recruiting efforts specific to the account.
• Establish daily, weekly, and monthly operational targets based on contractually agreed SLAs.

Requirements

• Bachelor’s degree or ten years of equivalent work experience.
• Ten years of relevant experience in talent acquisition.
• Experience partnering with sales for pitches and solution designs.
• Understanding of SLAs/SOW and revenue/pricing models.
• Proficiency in Excel and PowerPoint.
• Ability to analyze complex data and develop sound recommendations.

Culture & Benefits

• Work for a global consulting firm with over 9,000 colleagues serving clients in more than 50 countries.
• Opportunity to unlock potential in people and unleash transformation across businesses.
• Commitment to lasting impact and bold ambition.
• hirify.global is an Equal Employment Opportunity Employer.