Patient Support Specialist (Australia Support)

TL;DR

Patient Support Specialist (Medtech): Resolving patient issues and delivering high-quality care for a weight-management program with an accent on patient-centric problem-solving, collaborative partnerships, and service target achievement. Focus on identifying and implementing process improvements and escalating recurring issues to enhance service quality.

Location: Hybrid in Manila, Philippines (Makati office), supporting patients in Australia.

Company

hirify.global is a health tech company building long-term care solutions, specifically a weight-management program combining GLP-1 medication with personalized support.

What you will do

• Take ownership of patient issues, ensuring swift and effective resolution with the highest standard of care.
• Work closely with doctors, pharmacies, and delivery partners to coordinate optimal patient outcomes.
• Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT) and Average Handling Time (AHT).
• Identify opportunities to enhance services through optimized processes and automation, and implement solutions.
• Monitor and escalate recurring issues or patterns in patient tickets to prevent future problems.

Requirements

• 2+ years of experience in Telehealth, healthcare support, customer service, or other problem-solving roles.
• Strong problem-solving skills and a drive for positive patient and customer outcomes.
• Strong attention to detail and ability to anticipate next steps and take proactive action.
• Strong English written and verbal communication skills (C1), with ability to use a range of tones.
• Strong computer skills, including prior experience with Mac and Google Suite.
• An interest in healthcare and wellness, or direct experience in the healthcare space.

Culture & Benefits

• Work with passionate teams, receive autonomy to tackle interesting problems, and get regular feedback.
• Access to a range of leave offerings from Day 1, including sick, maternal/paternal, compassionate, and vacation leave.
• Personal health days leave and a budget for professional development.
• Reliable health insurance provider accredited by major hospitals, plus coverage for up to two dependents.
• Equity compensation to benefit from the company's growth.
• Strong culture of work-life balance, supported by flexible working hours.