Senior Client Support

TL;DR

Senior Client Support (SaaS): Manage client support team in day-to-day operations and ensure project milestones and budgets are met with an accent on customer engagement, software adoption, and cross-selling products. Focus on training team on best practices, crafting proposals, resolving issues, and liaising with product team for partner initiatives.

Cebu, Philippines (Hybrid; must have eligibility to work in the Philippines without sponsorship)

Cloud-based SaaS provider for nonprofits and associations, helping with fundraising, events, volunteering, and operations management.

What you will do

• Manage subordinate staff as a first-level manager and oversee day-to-day performance.
• Ensure project/department milestones and budgets are met.
• Train team on best practices and products for effective cross-selling.
• Engage customers to promote software adoption and onboarding.
• Provide renewal sales quotations, respond to RFPs, and supervise proposal crafting.
• Identify at-risk partnerships, resolve dilemmas, spot growth opportunities, and prioritize partner initiatives with product team.

Requirements

• 3+ years experience in related area as individual contributor; 1-3 years supervisory experience
• Bachelor’s degree required
• Excellent analytical and problem-solving skills; ability to handle multiple priorities and deadlines
• Proficient in Office 365 (Word, Excel, PowerPoint, Outlook)
• Excellent verbal/written communication, organization, relationship building, and team collaboration skills
• Ability to work in fast-paced, deadline-driven environment; some overnight travel required
• Eligibility to work in the Philippines without sponsorship

Culture & Benefits

• Medical, Dental & Optical Benefits including Dependents
• Flexible Planned Paid Time Off and Sick Leave
• Hybrid Work Arrangement
• Company-Paid Life Insurance Coverage
• Inclusive, welcoming, purpose-driven culture with work-life balance and community involvement
• Hazard Pay