IT Engineer

TL;DR

IT Engineer: Providing comprehensive IT support and managing IT systems for a venture capital firm with an accent on executive-level support, infrastructure maintenance, and SaaS stack security. Focus on delivering first-class customer service, troubleshooting complex technical issues, and leading IT projects to ensure firm-wide operational excellence.

Location: Requires an in-office presence 5 days a week in our San Francisco, CA office.

Salary: $189,000–$221,000

Company

Andreessen Horowitz (hirify.global) is a venture capital firm that backs bold entrepreneurs building the future through technology, investing across various high-growth sectors.

What you will do

• Deliver a first-class customer service experience for all technical interactions within the firm.
• Troubleshoot and resolve escalated IT requests, including those from executive levels.
• Design, implement, maintain, and secure all IT systems and the SaaS software stack.
• Lead IT projects, coordinating cross-functional and distributed teams for successful delivery.
• Uphold, enforce, and improve the firm's IT security posture.
• Seek opportunities for IT automations using workflow builder tools or scripts.

Requirements

• 6+ years experience in systems, networking, or security administration and client-facing IT roles.
• Strong general troubleshooting skills to diagnose, identify, and resolve technical issues.
• Deep technical knowledge across MacOS, Windows, iOS, and Android.
• Experience with administering a wide breadth of SaaS tools (e.g., Okta, Jamf, Google Workspace).
• Experience with client platform engineering (e.g., Jamf, Kandji, Intune).
• Exceptional verbal and written communication skills.

Nice to have

• Android skills are preferred.
• Experience with networking concepts and protocols (e.g., switching, routing, DHCP, DNS, RADIUS).
• Experience working with Zoom, Zoom Rooms, and integrated Audio/Visual systems.

Culture & Benefits

• Eligible to participate in the hirify.global carry program and various discretionary bonus programs.
• Comprehensive benefits including health, dental, vision, disability, life insurance, and 401K plan.
• Generous vacation and sick leave.
• Culture defined by respect for entrepreneurs, long-term relationships, and a belief in the future.
• Commitment to diversity, recognizing that differences make the team stronger.