Senior Account Manager

TL;DR

Senior Account Manager (Sales): Directing post-implementation lifecycle for strategic key accounts in urban mobility with an accent on operational excellence and long-term retention. Focus on cultivating deep client relationships, driving portfolio growth, and mentoring junior team members.

Location: This is a remote role based on the West Coast. Ability to travel approximately 25% across the West Coast to engage with clients on-site.

Company

hirify.global, including brands like EasyPark, Flowbird, RingGo, ParkMobile, and Parkopedia, is a leading global mobility platform transforming urban mobility in over 90 countries and 20,000 cities.

What you will do

• Lead the post-implementation lifecycle for strategic West Coast accounts, ensuring long-term satisfaction and contract renewals.
• Serve as a consultative lead for municipal stakeholders, aligning hirify.global’s technology with their complex operational goals.
• Proactively identify and close expansion opportunities within your existing book of business.
• Act as a team lead to support the professional development of other account managers.
• Work closely with Product, Engineering, and Finance teams to troubleshoot challenges and provide responsive support.
• Analyze account data to develop strategies that optimize parking programs, increase user engagement, and drive parking excellence.

Requirements

• 10+ years of experience in account management, client success, or strategic relationship management.
• Direct experience in the parking, transportation, or mobility sectors is required.
• Proven track record of managing Key Accounts with high-touch requirements and complex contract structures.
• Demonstrated ability to meet or exceed retention and growth quotas within an existing book of business.
• Exceptional organizational skills with the ability to manage high-priority projects across a diverse geographic portfolio.
• Bachelor’s degree in Business, Communications, Marketing, or a related field.

Culture & Benefits

• Join a global team committed to transforming urban mobility and creating more livable cities.
• Work with a company guided by values: Curious, Focused, and Together.
• Opportunity to act as a team lead, mentoring and supporting junior account managers.
• Have a measurable impact on urban mobility for customers and communities.