Renewals Specialist (Cybersecurity)

TL;DR

Renewals Specialist (Cybersecurity): Managing the renewal process for security software products to ensure high customer retention and revenue. Focus on proactively handling churn scenarios, analyzing renewal metrics, and building strong client relationships for upselling or cross-selling opportunities.

Location: Remote within the USA and Canada, with a strong preference for CST, MST, and PST timezones. In-person onboarding in Toronto may be required for go-to-market roles.

Salary: $68,000–$95,000 USD (USA) or $67,000–$94,000 CAD (Canada) annually, plus commission and equity grant.

Company

hirify.global is a market-leading enterprise password manager and pioneer of Extended Access Management, building the foundation for a safe, productive digital future for over 180,000 businesses.

What you will do

• Execute the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded, proactively handling churn and contraction scenarios.
• Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate contract renewals.
• Build and maintain strong relationships with clients, addressing concerns, and identifying upselling or cross-selling opportunities.
• Analyze renewal metrics and trends to improve customer retention and evaluate license usage.
• Collaborate with sales, customer success, and product teams for a seamless renewal experience.
• Educate clients on the value of security software, new features, and updates to encourage renewal.

Requirements

• Location: Must be based in the USA or Canada.
• 2+ years of experience in renewals, account management, or customer success in a software or technology environment.
• Strong understanding of SaaS business models and recurring revenue principles.
• Proficient in Salesforce and Gainsight.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong analytical skills to interpret data and drive decision-making.

Culture & Benefits

• Remote-first work environment, with occasional travel for offsites and customer events.
• Competitive health benefits, maternity/parental leave top-up programs, and generous PTO policy.
• RSU program, retirement matching, and a free hirify.global account.
• Emphasis on collaboration, transparent communication, feedback, and core values: keep it simple, lead with honesty, put people first.
• Commitment to diversity, equity, and inclusion, with accommodations available upon request.