Partner Success Manager (Msp Per Client)

TL;DR

Partner Success Manager (MSP): Building and maintaining strong relationships with MSP partners to ensure their success in delivering security awareness outcomes to clients with an accent on driving adoption, retention, and revenue growth. Focus on structured onboarding, strategic business reviews, and identifying expansion opportunities within the partner portfolio.

Location: Remote (US only)

Salary: $46,400 - $57,000 (base, bonuses, commissions)

Company

hirify.global is an AI-driven Human Risk Management cybersecurity company empowering organizations to strengthen their security culture.

What you will do

• Build and maintain strong relationships with MSP partners.
• Guide partners through structured onboarding for new customer deployments.
• Track customer usage and adoption to drive engagement and better outcomes for clients.
• Conduct regular strategic business reviews with partner stakeholders.
• Collaborate cross-functionally to resolve complex issues and coordinate renewals.
• Identify and pursue expansion opportunities to meet or exceed bookings targets.

Requirements

• 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments.
• Familiarity with channel partners, including resellers, distributors, or managed service providers.
• Strong relationship-building and communication skills, connecting with diverse personalities.
• Results-oriented mindset with proven ability to meet targets and drive bookings.
• Organized multi-tasker capable of managing multiple partner relationships simultaneously.
• Proficiency with CRM platforms, specifically Salesforce.

Nice to have

• Associate's degree or relevant certifications in business, technology, or related fields.
• IT or cybersecurity industry knowledge, understanding security awareness training concepts.
• Prior customer success management experience owning retention and expansion metrics.
• Strong negotiation skills and experience navigating contract discussions.

Culture & Benefits

• Remote flexibility, allowing work from anywhere in the US with autonomy.
• Directly influence partner success and contribute to protecting organizations from cybersecurity threats.
• Engage with a diverse portfolio of business across various industries and use cases.
• Competitive compensation structure with significant earning potential tied to bookings targets.
• Opportunities for professional growth in cybersecurity, channel partnerships, and customer success.
• Continuous learning through product training, industry certifications, and exposure to evolving security landscapes.
• Company-wide bonuses, employee referral bonuses, adoption assistance, and tuition/certification reimbursement.