IT Administrator (SaaS)

TL;DR

IT Administrator (SaaS): Delivering high-touch IT support and managing enterprise technology for both in-office and remote employees with an accent on troubleshooting hardware, software, networking, and A/V issues. Focus on managing SaaS access, administering core tools like Okta and Google Workspace, and identifying process improvements to enhance employee experience.

Location: Hybrid in New York City (SoHo), supporting remote employees across the US.

Salary: $130,000–$160,700 USD (base salary for San Francisco Bay Area, Seattle, New York City, and Los Angeles)

Company

hirify.global is a no-code app platform empowering organizations to accelerate critical business processes.

What you will do

• Deliver responsive, empathetic IT support for in-office and remote hirify.global employees.
• Troubleshoot and resolve hardware, software, networking, and A/V issues.
• Manage SaaS access requests and administer core tools including Okta, JAMF, and Google Workspace.
• Document IT policies, troubleshooting guides, and user instructions.
• Identify recurring issues and recommend process or automation improvements.
• Provide onsite, hands-on IT support for employees in the NYC (SoHo) office.

Requirements

• Proven experience supporting a fast-paced SaaS company from an internal IT perspective.
• Hands-on ownership of a physical office as the primary IT point of contact.
• Deep experience managing endpoints (macOS/Windows), device lifecycle, and MDM platforms.
• Strong understanding of identity and access management (Okta, Google Workspace, SSO, RBAC).
• Working knowledge of office network infrastructure (Wi-Fi, switching, firewalls, VPN).
• Familiarity with ITSM practices, incident management, process optimization, scripting, and AI skills.
• Must be eligible to work in the US.
• Ability to provide onsite support in NYC (SoHo) is required.

Culture & Benefits

• Opportunity to receive benefits, restricted stock units, and incentive compensation.
• Access to comprehensive benefit offerings.
• Committed to diversity and an equal opportunity workplace.
• Provides reasonable accommodations for medical conditions, disabilities, or religious beliefs/practices.