Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Partnering with strategic clients to drive engagement, retention, satisfaction, and growth, focusing on aligning hirify.global’s AI-powered technology with business objectives. Focus on managing enterprise-level customer accounts, developing strategic relationships, and proactively mitigating risks to ensure long-term value realization and revenue growth.

Location: Remote (US). Willingness to travel for in-person meetings to US and Canada is required. Eastern Time Zone location preferred.

Company

hirify.global is innovating new ways for utilities and cities to manage energy and water through intelligent infrastructure solutions.

What you will do

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships and ensuring timely renewals and revenue growth.
• Navigate complex organizations to identify key stakeholders and deepen customer commitment.
• Create and execute Success & Engagement Plans to drive adoption and measurable outcomes.
• Lead customer-facing engagements like Quarterly Business Reviews and executive briefings.
• Serve as the primary point of contact and escalation path for customers, resolving issues proactively.
• Advocate for customer needs within cross-functional teams (Development, Product Management, Sales, Marketing).

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2–3 years of client-facing experience in a SaaS services or software vendor role.
• Proven success in SaaS engagement, retention, and growth with enterprise-level customers.
• Strong stakeholder management, communication, and presentation skills for executive audiences.
• Solid project and engagement management skills (e.g., Microsoft O365, Jira, Confluence).
• Ability to quickly develop product, technology, and industry knowledge; experience with utilities, municipalities, or telecom preferred.

Nice to have

• Ability to translate complex data and analytics into compelling narratives.
• Experience with data analytics and visualization tools (e.g., Power BI, SQL).
• Working knowledge of modern data workflows and integrations (e.g., APIs, SFTPs, data pipelines).
• Background in utility or energy sectors.

Culture & Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation and 401k matching.
• Employee stock purchase program.
• Hybrid work schedule.
• Commitment to building an inclusive and diverse workforce.