Engagement Manager II (AI)

TL;DR

Engagement Manager II (AI): Leading the deployment of AI decisioning solutions for marketers with an accent on technical program delivery, process engineering, and defining strategy. Focus on managing the entire AI deployment lifecycle, facilitating technical workshops, and driving successful customer engagements.

Location: The role is based in Austin, United States. Candidates must be based in the United States.

Salary: $121,300–$142,700/year (base), with OTE between $139,400–$164,000/year.

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver great customer experiences using composable intelligence and AI-powered decisioning.

What you will do

• Lead the entire AI deployment lifecycle from use case design to user acceptance testing (UAT).
• Facilitate hands-on technical workshops with customers to align on key objectives and architecture.
• Drive successful customer engagements by managing deliverables, addressing risks, and providing clear communication.
• Champion project management excellence by continuously improving the standardized AI deployment playbook.
• Influence the product roadmap to ensure it meets evolving customer and AI deployment team requirements.

Requirements

• 5-7 years of project management, consulting, or professional services experience.
• Bachelor's degree in a technical field; advanced degrees (MBA or MS) preferred.
• Significant experience managing technical projects from start to finish.
• Professional services background with expertise in leading workshops with senior-level stakeholders.
• Hands-on technical experience to contribute to architectural and machine learning design at a conceptual level.
• Proactive and resourceful entrepreneurial mindset, comfortable identifying needs and developing new solutions.

Culture & Benefits

• Competitive compensation, which may include equity, and retirement/Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services, including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups providing supportive communities.
• Collaborative, transparent, and fun culture, recognized as a Great Place to Work®.