Senior Manager, Strategic Implementations (Fintech)

TL;DR

Senior Manager, Strategic Implementations (Fintech): Managing a team of Customer Activation Managers to drive efficient onboarding and product activation for hirify.global’s largest and most complex customers, with an accent on developing and standardizing implementation best practices. Focus on 1:1 coaching and mentoring, overseeing daily activities, refining playbooks, and influencing customer activation strategy across various departments.

Location: Remote from the US or Canada. Headquarters in New York, NY and San Francisco, CA. Relocation support to NYC or SF is available as needed.

Compensation: $217,440–$332,200

Company

hirify.global is a financial operations platform designed to save companies time and money by combining payments, corporate cards, vendor management, and automated bookkeeping with built-in AI intelligence.

What you will do

• Manage and coach a team of 5-7 Customer Activation Managers to drive efficient onboarding and product activation for large enterprise customers.
• Oversee daily activities and quota performance to ensure the team exceeds product onboarding and spend activation goals while maintaining strong CSAT.
• Refine best practice playbooks for the Customer Activation team and optimize systems and processes to improve team output and efficiency.
• Develop and execute career development and leadership plans for direct reports, including daily 1:1 mentoring and enablement sessions.
• Act as a voice of the customer and key contributor to building out hirify.global’s Enterprise segment.
• Build and leverage Salesforce dashboards to monitor customer success and team performance, reporting findings to senior leadership.

Requirements

• Minimum of 4 years of implementation or customer activation experience as an individual contributor, with a proven track record exceeding goals.
• Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals.
• Prior demonstrated success in fast-paced, results-oriented Go-To-Market (GTM) environments, ideally at SaaS companies.
• Ability to articulate technical product and financial value points to customers, including executive leaders.
• Proficiency in data analytics tools such as Salesforce, Looker, and Excel.
• Strong collaboration, influencing, communication, and presentation skills.

Nice to have

• Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
• Experience with financial services sales.
• Experience at a high-growth startup.
• Cross and upsell experience.

Culture & Benefits

• 100% medical, dental, and vision insurance coverage for employees (partially covered for dependents).
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO and Parental Leave.
• Fertility HRA (up to $10,000 per year) and Pet insurance.
• Unlimited AI token usage and Health and Wellness stipend.
• Centralized home-office equipment ordering for all employees and a budget for intra-office travel.
• In-office perks including lunch, snacks, and drinks (for HQ).