Manager, Customer Enablement

TL;DR

Manager, Customer Enablement: Leading and developing a team of Customer Enablement Managers to drive adoption, engagement, and long-term value for enterprise customers within Foundational Service Plans. Focus on ensuring high-quality delivery of enablement services, managing team capacity, and aligning enablement strategy with account goals and renewal opportunities.

Location: This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most hirify.globals have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Salary: $166,000–$189,000

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams worldwide achieve their most important goals faster.

What you will do

• Lead, coach, and develop a team of Customer Enablement Managers supporting enterprise customers across the AMER/EMEA region.
• Ensure consistent, high-quality delivery of enablement services tied to Foundational Service Plan entitlements.
• Own regional delivery health and execution by managing team capacity, prioritization, and escalations.
• Partner with Customer Success, Sales, and Professional Services leadership to align enablement strategy with account goals.
• Coach CEMs on strategic advisory skills, including executive-level conversations and outcome definition.
• Operationalize enablement programs and frameworks to improve consistency, efficiency, and customer impact.

Requirements

• 3+ years of experience managing and coaching customer-facing teams in Customer Enablement, Professional Services, Customer Success, Consulting, or similar roles.
• 8+ years of experience in enablement, customer success, program management, consulting, or learning and delivery, ideally in a SaaS or enterprise software environment.
• Demonstrated success leading teams that deliver structured, outcome-driven customer engagements within a defined services model.
• Strong operational mindset with experience balancing people leadership, delivery execution, and regional capacity planning.
• Ability to influence cross-functional partners and align stakeholders around enablement priorities.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them.

Culture & Benefits

• Comprehensive compensation package reflective of market value.
• Equitable and competitive benefits packages including mental health, wellness & fitness.
• Career coaching & support and inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Exceptional office-centric culture with best elements of hybrid models, across 13+ global offices.