Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Guiding F500 enterprise customers through product adoption and maximizing value for an AI-powered physical security platform with an accent on technical implementation, product configuration, and onboarding processes. Focus on defining success criteria, ensuring seamless integration, and leveraging expertise in AI/ML and cloud infrastructure.

Location: Remote (USA) with up to 30% travel.

Salary: $150,000–$170,000

Company

hirify.global is a Series B product company building a unified, AI-powered physical security platform relied upon by Fortune 500 organizations.

What you will do

• Take ownership of customer success from contract to renewal, defining goals and reporting progress.
• Drive technical implementation, product configuration, onboarding, training, and deployment.
• Become an expert on the hirify.global platform, networking, cloud infrastructure, and AI/ML.
• Capture and convey customer feedback to improve products and services.
• Identify opportunities for customer expansion and partner with marketing for references.
• Travel up to 30%.

Requirements

• 7+ years of experience in a customer-facing role (Technical Account Management, Customer Success, Field Engineering, or Customer Engineering) in enterprise SaaS or startup environments.
• Basic understanding of L2 switching and Linux networking skills.
• Strong program management skills and experience managing projects at large enterprise companies.
• Self-motivated, proactive team player with high integrity and strong interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent verbal, written communication, and presentation skills.
• Basic understanding or interest in learning about machine learning / artificial intelligence.

Nice to have

• Experience in management consulting and/or business process transformation.

Culture & Benefits

• Opportunity to share ownership via stock options for full-time employees.
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan).
• Flexible time off, including Winter Break between Christmas and New Year’s for most roles.
• Latest tech and awesome swag delivered to your door.
• Opportunities to connect with co-workers.