Merchant Store Excellence Manager

TL;DR

Merchant Store Excellence Manager (Sales): Developing and managing business relationships at store level to achieve mutual reach of opportunities with an accent on accurate account management, business statistics analysis, and the execution of in-store promotional plans. Focus on maximizing TFS and DCC business, improving merchant's knowledge and expertise, and constant communication with merchants to increase KPIs.

Location: Japan - Tokyo, Japan - Osaka

Company

hirify.global enhances the shopping experience by seamlessly connecting shoppers and brands worldwide, simplifying the shopping experience and boosting retailer performance through Tax Free Shopping, Payment, and Post-Purchase solutions.

What you will do

• Proactively develop and manage business relationships at store level to achieve mutual opportunities.
• Accurately manage accounts to deliver performance objectives, including training and maximizing TFS and DCC business.
• Analyze business statistics, present findings, discuss insights, and implement action plans.
• Conduct store visits in line with the company segmentation model.
• Improve merchant knowledge and expertise by providing product instructions and trainings.
• Ensure optimal execution of in-store promotional plans and activities.

Requirements

• Experience in business relationship management and account management.
• Skills in business statistics analysis and presentation.
• Knowledge of in-store promotional plans and activities.
• Excellent communication skills.
• Ability to document merchant-specific information in CRM.

Culture & Benefits

• Cultivate a culture of empowerment, encouraging teams to collaborate and support one another.
• Innovation and creation towards a brighter future for the businesses we serve.
• Diverse community of over 2,000 employees representing more than 80 nationalities across 53 countries.