Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Building and managing client relationships within the financial services sector, identifying and developing opportunities with existing clients, and managing business-side development requests. Focus on proactive client engagement, governance framework management, and contract renegotiation.

Location: Based in Tokyo, Japan

Company

hirify.global is a global provider of API-based payment processing and wallet management infrastructure, powering payments for major banks, airlines, and fintechs.

What you will do

• Proactively build and manage relationships with clients and their key personnel to become a trusted partner.
• Manage the governance framework with clients and run key forums like Steering Committees and Business Reviews.
• Identify and develop opportunities with existing clients.
• Ensure KPIs and targets are being met.
• Manage the business side for development, enhancements, or change requests with clients, supporting internal teams.
• Create and maintain forecast models and ensure invoicing is current with clients.
• Work within the business development team to renegotiate contracts as required.

Requirements

• 5+ years of Account Management experience within the financial services sector, with a preference for direct cards, payments, or issuer processing experience.
• Native written and verbal communication and presentation skills in Japanese required.
• Strong networking skills and ability to build rapport internally and externally.
• Growth mindset and ability to adapt in a fluid, fast-paced business environment.
• Ability to work independently and collaboratively across teams.
• Business-level written English ability required, business-level or above written and verbal ability preferred.

Culture & Benefits

• Appreciates unique backgrounds, skill sets, and contributions, fostering an inclusive and supportive environment.
• Takes pride in work, focusing on learning, improving, innovating, and making an impact.
• People-first mentality with a focus on professional development and wellbeing.
• Committed to providing reasonable accommodations for qualified individuals with disabilities.